About Shipping
Last updated: June 4, 2026
At cinchora, we want your order to arrive safely, clearly, and with tracking from the moment it ships. This Shipping Policy explains our processing time, delivery estimates, shipping destinations, tracking, and delivery-related responsibilities.
1. Free Tracked Shipping
We currently offer free tracked standard shipping on eligible orders as part of our ongoing shipping support offer.
All available standard shipping methods are tracked unless otherwise stated at checkout.
If a shipping fee applies because of your location, product type, selected shipping method, or order details, the final shipping cost will be shown clearly at checkout before you pay.
2. Processing Time
Most orders are prepared and handed to the shipping carrier within 24 hours after payment is confirmed on business days.
Business days do not include Sundays, public holidays, or carrier non-pickup days. Orders placed on Sundays or carrier non-pickup days will usually be processed on the next available business day.
In rare cases, such as temporary inventory checks, missing accessories, missing promotional gifts, peak seasons, or unexpected fulfillment delays, processing may take 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Estimated Delivery Time
Delivery times are estimates and begin after your order has been processed and shipped.
| Destination | Estimated Delivery Time | Shipping Method |
|---|---|---|
| 🇺🇸 United States | 6–9 business days | Tracked Shipping |
| 🇨🇦 Canada | 7–10 business days | Tracked Shipping |
| 🇲🇽 Mexico | 8–12 business days | Tracked Shipping |
| 🇬🇧 United Kingdom & 🇮🇪 Ireland | 5–7 business days | Tracked Shipping |
| 🇦🇺 Australia & 🇳🇿 New Zealand | 7–12 business days | Tracked Shipping |
| 🇪🇺 Selected European countries | 8–10 business days | Tracked Shipping |
| 🌏 Selected Asian countries | 4–7 business days | Tracked Shipping |
Please note that these timeframes are estimates, not guarantees. Delivery may take longer due to customs review, carrier delays, weather, local holidays, regional disruptions, or other factors outside our control.
4. Shipping Destinations
Our current primary shipping destination is the United States.
We may also support selected international destinations, including Canada, Mexico, the United Kingdom, Ireland, Australia, New Zealand, selected European countries, and selected Asian countries.
Available shipping destinations may change over time. The shipping options shown at checkout are the most current available options for your address.
If your country or region is not available at checkout, we are not able to ship to your location at this time.
5. Order Tracking
Once your order ships, we will send you a tracking number by email.
Please allow 24–48 hours for tracking information to update after the carrier receives the package. In some cases, tracking may update slowly while the package is moving between carrier facilities.
If your tracking information has not updated for several business days, you may contact us for help at withu@cinchora.com.
6. Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed delivery, returned packages, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after placing your order, please contact us immediately at withu@cinchora.com. We will do our best to help, but we cannot guarantee that an order can be changed once it has been processed or shipped.
7. Customs, Duties, and Local Taxes
For most current orders, we use tracked shipping services that include basic customs clearance support where available.
In many cases, customers will not need to pay a separate carrier customs clearance fee at delivery. However, customs rules, import requirements, taxes, and local charges may vary by country or region and may change over time.
If any duties, taxes, or local fees apply to your order, they may be shown at checkout or requested by your local customs authority or carrier according to local rules.
Customs processing may also affect delivery time.
8. Delayed, Lost, or Delivered Packages
If your order is delayed beyond the estimated delivery window, please contact us and we will help review the tracking information.
If the carrier officially confirms that a package was lost in transit before delivery, we will review the case and help find a reasonable solution.
If tracking shows that your package was delivered but you cannot find it, please first check with your household, neighbors, building office, mailbox area, front desk, or local carrier. Delivered packages are not automatically eligible for a refund or replacement.
We will always do our best to help, but final resolution may depend on the carrier’s tracking records and investigation results.
9. Refused, Unclaimed, or Returned Packages
If a package is refused, unclaimed, or returned to sender because of an incorrect address, failed delivery attempt, unpaid customs duties, or customer inaction, the order may be subject to deductions for shipping costs and other costs already incurred.
If the package can be reshipped, additional shipping charges may apply.
10. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at withu@cinchora.com.
We cannot guarantee that an order can be changed or canceled once it has been processed, packed, or shipped.
11. Product Issues After Delivery
If your item arrives damaged, defective, or incorrect, please contact us immediately or as soon as possible after delivery.
For product issues, returns, replacements, or support programs such as CinchCare+ and TubeCare+, please refer to our Refund Policy or contact us for assistance.
12. Contact Us
If you have any questions about shipping, tracking, delivery, or your order, please contact us at:
Email: withu@cinchora.com
You may also reach us through our Contact Us page.